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Frequently Asked Questions

 

 

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Please read questions bellow and if you can not find your answer, please send us your question, we will answer you as soon as possible.

GENERAL QUESTIONS

How do I get a car rental offer?

On the main page in the reservations section, either by clicking on the vehicle you are interested in, you send a request with your details.

How can I book a car?

After the offer from us you must inform us that you want us to confirm your reservation. If the car will be picked up from the airport or the port do not forget to send us your flight number or the name of your ship as well as the exact time of arrival. After completing the reservation we will send you a special confirmation email.

How can I calculate the rental days?

Rental days are calculated on a 24-hour basis starting from the time of receipt of the vehicle, each calendar day is calculated as a full booking day.

Will I be charged full day if I return the car later than the time of receipt?

It is allowed to return the car up to 2 hours after the time of receipt, without being charged an extra day.

What is the minimum age of the driver? How many years do I have to have a driver's license?

The driver must be at least 23 years old with a maximum age of 72 years with a driving license of at least 1 year. For special types of vehicles such as jeep, plus, minivan and luxury models the minimum age is 26 years. There is the possibility under certain conditions the minimum age of 21 years and the maximum of 80 years.

What documents do I need to rent a car?

When issuing the contract, a driving license valid for at least one year in advance and an identity document or passport are required. Drivers from non-EU countries require an international driver’s license.

Can I have more than one driver?

There is the possibility of a second driver completely free of charge. For most drivers there is a small charge.

Do I need a deposit to book?

You can make a deposit or repay the reservation,  you will receive by email all the necessary instructions.

Is there a cancellation fee?

No, there is no cancellation fee. Provided this is done at least 2 days in advance.

What kind of insurance is included?

All our vehicles have comprehensive liability insurance. Damage to tires, wheels and the bottom of the car is not covered by any insurance company.

OTHER QUESTIONS

Is there a limit to the number of miles I can do?

There is no limit to the kilometers.

Can I return the car to a different point from the pick-up point?

It is possible to rent by receipt-return to a different place. There may be an extra charge. Our cars can be delivered – returned anywhere in Crete with the appropriate charge of course.

What is the fuel policy?

The customer should return the car with the same quantity of fuel as shown at the time of pickup. In the event that the customer returns it with less quantity, the customer will be charged the value of the missing fuel. Additionally, a Refueling Service Charge will be applied, which is 20€.

Please note : Let us know earler if you would like to receive your car with full tank.

If the car is returned with more fuel there is no refund.

If I want to extend the rent what should I do?

In case you want to extend your reservation you must inform us at least 24 hours before the end of the rental.

Can I drive my ToyCar rental car outside Crete?

The transport and use of the vehicle outside the island of Crete is prohibited.

Will I get the model I booked on the ToyCar website?

As is the case with all rental companies, only the category of the car is confirmed and not a specific model. However, because we want our customers to be completely happy, in most cases we make sure that the model of your choice is delivered.

If my flight is delayed will I lose my reservation?

No. If you inform us in time about the delay the reservation will be transferred to the new arrival time. If due to the delay the collection is made outside business hours (between 8 am and 10 pm) 20 euros will be added to the final price.

What should I do if I lose my car key?

If you lose your car key you must notify us immediately so that you can be provided with a new key. The loss of the key is not covered by the insurance and therefore you will bear the cost of replacement.

What should I do if I fill the car tank with the wrong fuel?

On the day of receipt of the car we will provide you with information on the type of fuel to avoid error in case you fill the tank with the wrong fuel you should contact us for further instructions.

What should I do in case of an accident or damage to the car?

In case of accident or damage you must inform us immediately. It is important to contact us by phone and let us know your exact location. Explain the case in as much detail as possible. The toycar will send help as soon as possible. You will need to stay close to your vehicle until help arrives. In case the car can not be repaired on the spot the vehicle will be replaced.